The door failed to stop closing and it hit the customer’s car, damaging both.
Step one was to replace the lower panel of the door that had been damaged. Next, our team tested the optic sensors, lift cables, and the opener. They determined that the opener’s emergency reverse feature was compromised due to loose components and detached wires, and repaired the problem by reconnecting them and replacing a few.
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* $29 service call - deducted from the service
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